From: “email@example.com” <firstname.lastname@example.org>
Sent: Thursday, June 1, 2017 4:38 PM
Subject: Receipt Confirmation – Case # RBC-27869
We review and respond to most complaints within 4-6 weeks of this initial confirmation. More complex disputes, such as those concerning investment advice, disputed client card transactions or servicing issues may require a lengthier response timeframe. We will generally provide you with a final response within 90 days from the date of this acknowledgement; we will advise you if an extended period is required. Taking the necessary time to fully review your issue ensures we are making every effort to assist you in finding a resolution – we appreciate your patience. Our experience has shown that taking appropriate time increases resolution and satisfaction rates.
The details of your submission, along with your agreement to the RBC Ombudsman Terms of Service, are confirmed on the summary page you received upon submitting the complaint form. That page may be printed for your records.
If you have additional information to provide regarding your complaint, please access our complaint form at: www.rbc.com/ombudsman/complaintform . On Step 2 of this form, please indicate your additional communication refers to an existing complaint and reference the case number provided in the subject line of this confirmation email.
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